Our Commitment to You

At Fleek Aesthetics, we value your time, trust, and commitment to self-care. To ensure every client enjoys a seamless experience, we’ve outlined our key policies below. These guidelines help us deliver consistent, professional service while respecting the time of both our team and clients.

Bookings & Appointments

All appointments must be made in advance through our online booking system or by contacting our team directly.

Please arrive on time to ensure you receive the full duration of your treatment.

New clients may be asked to complete a consultation form before certain treatments.

Deposits

A deposit may be required for certain treatments or bookings.

Deposits are non-refundable but can be transferred to a rescheduled appointment if adequate notice is given.

Cancellations & Rescheduling

We kindly ask for at least 24 hours’ notice for cancellations or changes.

Less than 24 hours’ notice may result in the loss of your deposit or a cancellation fee.

No-shows may be required to pay in full before rebooking.

Refunds & Exchanges

We do not offer refunds on completed services.

If you are unhappy with your treatment, please contact us within 48 hours so we can discuss and resolve your concerns.

Product sales are final and cannot be refunded or exchanged due to hygiene regulations.

Late Arrivals

Arriving late may shorten your treatment time to avoid impacting the next client.

If you are more than 15 minutes late, your appointment may need to be rescheduled and a fee may apply.

Health & Safety

Please inform us of any medical conditions, allergies, or medications prior to your treatment.

Certain treatments may not be suitable for all clients, our team will always prioritise your safety.

Our Promise

We’re committed to providing a luxurious, results-driven, and empowering experience for every client. These policies are in place to ensure fairness, consistency, and the highest standard of care.